Privacy Policy
Last Updated: 27/04/2025
We’re committed to protecting your personal data and using it responsibly, transparently, and in line with data protection laws. This statement explains how ProGrid and our affiliates collect, use, and safeguard your information, as well as your rights regarding that data.
When we say “we,” “us,” or “our,” we’re referring to ProGrid and our affiliated companies. “You” refers to any individual whose personal data we handle.
Why We Collect and Use Personal Data
We collect and process your personal data only when there’s a valid reason. This includes:
- Managing our business relationship with you or your company- processing orders, arranging deliveries, and offering support.
- Keeping our systems, websites, and products secure and protected from fraud or malicious activity.
- Meeting our legal obligations (like compliance checks or record keeping).
- Keeping you informed (if you’ve consented) about our services, events, or offers that may be of interest to you.
- Managing access to our sites and digital platforms.
- Enforcing contracts and handling disputes or legal claims.
With your consent, we may also use your data to:
- Send you updates or promotional material you’ve opted into.
- Run surveys, events, or campaigns.
- Tailor content based on your preferences or interactions with us.
We will never use your personal data to make automated decisions that affect you without your consent.
What Personal Data We May Collect
Depending on how you interact with us, we may collect:
- Contact details like your name, work phone, and email.
- Payment and billing information.
- Information related to orders or services you’ve requested.
- Publicly available data or information from credit agencies (for business assessments).
- If legally required, data relevant to regulatory compliance or legal matters.
For events or site access, we may also request health or dietary information with your consent. We may also ask for details like your birthday or preferences to personalise communication, always with your permission.
How We Collect Personal Data
We mainly collect data directly from you or your company. We may also use public sources, databases, or credit reference agencies where needed.
How We Protect Your Data
Your data security matters to us. We follow strict procedures and use technology like secure servers, firewalls, and encryption to protect your data from unauthorised access or misuse.
Who We May Share It With
We may share your data with:
- Other ProGrid entities, if needed for the same purpose.
- Approved service providers (including those outside the UK) acting on our behalf under strict data protection agreements.
- Legal authorities, courts, or regulators if required by law.
- Any other party you’ve consented to share your data with.
Where Your Data May Be Processed
As part of a global organisation, some of your data may be processed outside the UK or EEA. We’ll always ensure appropriate safeguards are in place in line with data protection laws.
Your Rights
You have the right to:
- Access your data.
- Request corrections or deletion.
- Restrict or object to certain processing.
- Ask us to transfer your data to another provider.
- Withdraw your consent at any time (where applicable).
To make a request or raise a concern, contact us at:
Email: progrid@triplextm.co.uk
Address:
ProGrid
Unit 6 Codham Hall
Great Warley
Brentwood, Essex
CM13 3FB
How Long We Keep Your Data
We keep your data only as long as needed for legal, contractual, or operational reasons. If it’s no longer required, or if you withdraw consent (where relevant), we’ll delete it unless the law says otherwise.
Updates to This Notice
We may update this statement from time to time. The latest version will always be available on our website.